Our Services
Welcome to our Omnichannel Contact Center, Business Process Outsourcing (BPO), and Customer Experience (CX) services. Focused on continuous improvement of Customer Experience (CX) and process optimization, we are here to provide comprehensive solutions to your company's needs.
01. Omnichannel Contact Center
We offer an Omnichannel Contact Center that covers telephony, in-person assistance, networks, and chats. Our services include standardized control tools and metrics, processes, and measurement methods. This ensures efficient management focused on improving CX throughout the operation process.
02. Business Process Outsourcing (BPO)
Outsourcing of business processes is key to automating and optimizing your company's operations. Our BPO services allow you to reduce costs, gain analytical insights, and receive support in implementing best business practices.
03. Sales Services
Pre-sales Activation Welcome calls Lead generation Inbound & Outbound sales Cross and Up Selling Post-sales support Our sales agents are trained to provide services to both the B2B and B2C sectors, maximizing your chances of success in the market.
04. Back Office
We offer efficiency and accuracy in administrative tasks to optimize support processes. By automating low-level tasks, we reduce costs, minimize errors, and ensure exceptional service quality.
05. Collections Management
We focus on reactivating the commercial relationship with the customer, keeping their credits up to date. We offer negotiation alternatives and continuous monitoring to ensure compliance with negotiated agreements. Collections in the initial, late, and judicial phases.
06. Customer Service
We focus on resolving your customers' problems and inquiries quickly and efficiently. Our goal is to create added value at every customer touchpoint.
07. Implementation of Appointment Scheduling Systems
We manage appointment scheduling for various purposes, such as medical appointments or business meetings, optimizing appointment management with your customers.
08. Event Confirmation
We make follow-up calls to confirm attendance at events, conferences, seminars, and other similar services, boosting participation and providing advance information about the number of attendees.
09. Telephone Surveys
Conducting telephone surveys, opinion polls, and advertising tracking, ideal for market research companies and advertising agencies.
10. Post-Sales Services
We take care of customer loyalty and maintaining long-lasting, beneficial relationships for your company.
